Frequently Asked Questions (FAQ)
How to order from Primsclub.com?
Ordering from Primsclub.com is actually pretty easy. All you will need to do is to follow three simple steps:
1. Browse for the product you are looking for.
2. Add to cart and proceed to checkout
3-Fill the order form on the top left of each page. (An order number will be sent to you via email)
3. Our friendly customer support team will contact you for order confirmation
4. You will get the delivery of your desired product and have to pay the amount at the time of delivery
Do you have any physical outlets where I can buy your products?
Currently, Primsclub.com is exclusively an online store. This gives us the advantage of adding new merchandise to our inventory quickly and easily. You can sign up for our online newsletter so you will be able to receive the latest news and updates about Primsclub.com, including any promos and sales we are offering.
Do you allow exchanges in case the item I get is wrong or defective?
Primsclub.com offers exchanges in cases if the product is defective.
How is the quality of the products at Primsclub.com?
As seen from the photos, all of the products we’re offering are of very good quality. We always quality check our products before placing them in our web portal. Do note, however, that there may be a slight difference between the color on-screen and the color of the actual product due to monitor quality and/or the environment lighting when the photo was taken. As such, we can only assure you that products will be at least 95% similar to the photos on screen.
Do you have a minimum order requirement?
We don’t impose a minimum order requirement. You can order as many or as few as you want.
How safe is shopping at Primsclub.com?
What do I do if my items have not arrived?
Items are sent to customers within 2 to 3 business days after they have placed their order. If you have opted for registered mail, you can keep track of the progress of your order by using the tracking ID sent to you in your confirmation email to view the status of your purchase. Please contact our customer service team if you have any concerns about product delivery.
Can I change my order?
At our customer service helpdesk you can change your order because we will be unable to change your order once the product has left our warehouse. If the product has yet to be shipped, you can make an alternate purchase and immediately inform to our call center at +971 58 139 6609.
Can I have my order delivered outside UAE?
Currently we only ship to locations within UAE. However, you can place your orders from anywhere in the world.
What is Cash on Delivery?
With Cash on Delivery option you can pay us in cash at the time of actual delivery of product at your doorstep, without requiring you to make any advance payment on Primsclub.com.
How are items packaged?
All items are carefully packaged at our warehouses – as to avoid any form of damage. We ensure the package is water proof with plastic wrap and fragile (electronic) items are safely secured with bubble wrap.